KATHRYN Channing, head of service in Croydon University Hospital's A&E, said her staff were shocked after a letter went to chief executive John Goulston from A&E staff branding the department "probably one of the worst in the country".
Ms Channing said although it is true more space is needed in order to deal with patients, the claim the department lacked an addressograph was unfounded and that five more consultants will be employed along with a total of 17 more nurses.
She said: "It was shocking to us to see the letter from staff branding this one of the worst in the country. It was devastating. The staff here work very hard and we feel that the letter doesn't represent the majority of staff.
"And in terms of the staff survey, I have had both my children here and told my friend to have her baby here."
The Croydon employee for eight years added: "We have trainees who ask us if they are going to get a job here and have people coming back, which wouldn't happen if this was a bad place."
Speaking of the new IT system, which is to go live in June to make tracking patients easier, she said: "I think it is going to make life a lot better."
