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London Assembly calls for Met to get better at supporting victims of crime

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THE Met Police needs to improve when it comes to dealing with the victims of crime, a new London Assembly report says.

The Met has the worst victim satisfaction rating of any police service in the country, leaving up to 115,000 victims of crime in the year to June 2012 dissatisfied with the performance of the police, and is rated more than 10 per cent below the satisfaction ratings for West Midlands and Greater Manchester police forces.

While the committee's investigation found examples of excellent victim care in London, the report highlights an inconsistent service that results in significant differences in satisfaction ratings between different categories of victims and between different London boroughs.

The report calls on the Mayor's Office for Policing and Crime (MOPAC) to set challenging year-on-year targets for improving victim satisfaction ratings for the Met.

Joanne McCartney, chair of the assembly's police and crime committee, said: "Our investigation into the care and support offered to victims of crime shows that Londoners are not getting the service they deserve, nor that the police want to deliver."

The report's recommendations include ensuring MOPAC and the Met provide replacements for traditional police front counters.


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