A CARE home in Croydon is to feature on a BBC programme this evening about standards of care for the elderly.
Panorama will include footage filmed inside Oban House care home in Bramley Hill, South Croydon.
It shows carers ignoring great-grandmother Yvonne Grant, 98, crying out for assistance 321 times in a single hour.
The footage was taken from a hidden camera placed in the room by her granddaughter Vanessa Evans. Ms Grant died in January last year, less than a month later.
Her case will feature in a Panorama investigation into abuse at care homes.
In another home in Essex, staff are shown taunting, roughly handling and even slapping a resident. One staff member has been sacked and seven others suspended.
The video of Ms Grant shows the mother-of-four crying out for help hundreds of times, including 45 requests to be taken to the toilet. A member of staff arrives two-and-a-half hours later.
Speaking to the Mirror, her granddaughter Vanessa Evans, 43, said: "When I saw the video I was devastated and fuming. But I can't say I was shocked."
When told by her granddaughter that the incident had been secretly filmed, Ms Grant said: "Does that mean it will stop and not happen to other people?"
Panorama: Behind Closed Doors: Elderly Care Exposed will be aired on BBC One tonight (Wednesday) at 9pm.
